Repair & Maintenance Overview
UTSI has several options and alternatives for repairing and maintaining the products and services that it delivers to its customers.

Break-Fix Services
UTSI Break-Fix Services are usually a contract agreement based on time and materials costs. These services exist because the customer (purchaser of the product) has no current warranty on the product.

Maintenance Contracts
Time and Materials Hardware Maintenance Agreements
Our Time & Materials Hardware Maintenance Agreement functions as an extended warranty offering comprehensive service for labor and materials. Under this agreement, UTS will guarantee equipment is operational for the terms and duration of the contract under normal wear-and-tear conditions. Whenever necessary, UTS will replace equipment with that of equal value.

Block of Time Contract Agreement
Our Block-of-Time contract allows customers to pre-purchase service hours that can be applied towards your hardware or software problems. Using a graduated scale, our customers will realize greater savings as the number of pre-purchased hours increases. This contract only provides for labor and does not cover parts replacement.

Flexible Staff Augmentation Contract Agreements
Our Flexible Staff Augmentation contracts is an alternative to full time staffing which allows our customers to utilize a technical contract individual while the person remains a Ultimate employee.

Warranty Services
UTSI's warranty services would be an extension to the warranty services that were originally established between the purchaser (customer) and the vendor.

Most warranty services on hardware are one year (parts and labor). Warranty services on software maintenance are usually an ongoing support agreement between customer and vendor.