UTSI: IT Solutions

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Customer Loyalty

We take pride in the commitment that we have to our customers.

Who we are...

Our Philosophy

At UTSI we take pride in the commitment that we have to our customers. We do everything possible to make sure that our customer's IT needs and requirements have been met, that our customer's expectations in the delivery of our products and services have been satisfied, and that our customers receive value in the services that we deliver. Our philosophy is to provide and deliver the best and most complete IT solution for the customer. There are three key components that set the foundation for our company's philosophy: our vision, our company's core values, and our organization's business approach for the practice of delivering IT solutions.

Team Work
Our employees develop a trust and dependency in one another. Understanding team members' responsibilities is the first key to the development of excellent teamwork. We encourage constant and continuous communications between team members. Collaborating as a team is critical for the achievement of the overall, company goals.

Our Vision
Our company's vision and mission is to become the best at what we do!

We provide complete, turnkey IT solutions to our customers. Considering the current IT market place and considering our current status and capabilities as a provider of IT products and services, we envision our company becoming the number one IT Service Provider of complete, turnkey IT solutions for customers in the state of Louisiana.

Creativity
The creativity and innovation of our employees are key to the development of complete, turnkey IT solutions. Our employees are our most valuable resources, and we rely on these resources to think ‘out of the box,' as we are paving the way in which service providers deliver complete IT solutions to their customers.

Turn-key IT Solutions

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Core Values
Continuously providing quality services -- that's what we have been known to deliver to our customers. Our organizational leaders constantly stress the company's core values as well as emphasize the importance of embracing these values so that we are able to accomplish what we had designated as the company's vision.

Open Communication
We encourage open communications throughout our entire organization. We believe that constant and continuous communication is important to the success of our organization. Having an environment that supports open communications has prevented many obstacles that can lead to low moral and productivity. And, everyday we see the value of having an organizational structure that welcomes and that is designed for open communications

Integrity
UTSI requires a high-degree of morality and ethics from each of its employees. Employees are expected to perform in a professional and honest manner.

Business Approach
UTSI's business approach relies on the execution of four major components. We are confident that the successful execution of these components will produce a thriving and growing organization. On a daily basis our primary focus is on the following four components:

Developing customer loyalty
UTSI strongly believes that its organization's success is directly attributed to the loyalty of its customers. A significant amount of our business is return business as well as business opportunities that have been derived from customer networking, or ‘word of mouth.'
In developing our customer loyalty, we perform and meet the following criteria:

• Successfully deliver what was agreed too by the customer – within the constraints of the project's scope, cost and schedule
• Meet all customer expectations
• Develop a personal touch or relationship with the customer
• Create value for our customers in the services that we perform.

Forming strategic partnerships
UTSI is a company that is big in knowledge and expertise. Considering our mission in providing complete and full IT solutions to our customers, we know that we need to develop the necessary products and services in-house as well as have access to the products and services from other IT vendors, that we believe would complement the products and services that we currently market and offer to our customer-base. During the last ten years, UTSI has been developing and forming important and strategic alliances and partnerships with other IT Service organizations. In forming these partnerships UTSI's goals are to broaden and enhance its own product and service offerings so that it is able to fully meet all of the IT requirements and needs of its customers.

Building and Developing Turn-key IT Solutions

UTSI's mission is to provide complete and full turn-key IT solutions to its customers. To accomplish this task, UTSI's engineering and professional services teams have been proactive in the following areas:

• Identifying new technologies for networking, software development, server hardware platforms, security, and specific management systems
• Maintaining knowledge on state-of-the-art technologies and their applications to the real world
• Discovering and implementing improvements to existing solutions using current or new products and services
• Fine-tuning UTSI's IT Best Practices and Process Improvement
• Proof-of-Concept testing for the development of new IT solutions, including installation, software & hardware installation and integration efforts, network & system connectivity issues and systems management functional testing plans

Aligning technology with business processes

Aligning IT technologies with a company's business processes will allow companies to operate more efficiently, allow companies to be more focused on the substance of their Strategic IT plans, and also allow companies to develop and acquire new technologies while at the same time reducing overall IT costs.

When engaging in any IT project, UTSI will always examine the customer's business operations to make sure that the IT solution being proposed and designed will be consistent with the organization's daily business operations.